Join NCCASA and Dr. Shana Hormann for another part in our series on organizational trauma! Are you aware of your conflict resolution styles? Conflict occurs when people have different opinions, lack respect for each other, or misunderstand intentions. Resolving conflict involves communicating effectively and reaching a solution. When conflict is resolved effectively, it leads to many benefits, such as accomplishing goals and strengthening relationships. But conflict can also be damaging. If handled ineffectively conflict can lead to a breakdown of relationships and decreased productivity.
Part I –
- Presentation and discussion of conflict resolution styles
- Tool for assessing our conflict resolution styles: The Thomas Kilmann Conflict Inventory
Part II –
- Case examples presentation and discussion
- Practice situations