Melissa Eggleston, Carol Scott,
Technology – websites, apps, video conferencing software, and more – is critical in connecting
people with the help they need and communities of support. But is your technology trustworthy
from the perspective of those you serve? Or does it unintentionally stop people, especially
underserved communities, from getting the information, services, or care they need to heal?
Clinicians and organizations work hard to be trauma-informed, but what about making your
technology trauma-informed? And what fosters trust online anyway?
We’ll explain why trauma-informed technology is important for organizations to consider. We’ll
discuss how the six principles of trauma-informed care from the Substance Abuse and Mental
Health Administration can be applied to technology, with a focus on fostering trust online. You’ll
walk away with practical strategies and tools to use when creating websites, apps, online forms,
and other digital tools. Join this interactive workshop with both lecture and discussion to learn
about trauma-informed technology to promote trust and healing in our communities.